Why is my invoice showing On Hold?

We make every effort to keep you informed about any issues or invoice matters. However, there may be instances where you notice a change in the invoice status before we have had a chance to contact you. If your invoice is currently in the "On Hold" status, it means we require additional verification from the BROKER before proceeding with the purchase of the invoice. Invoice issues may include:

• Damages
• Shortages
• Temperature discrepancy
• Claims
• Different carrier on the rate confirmation  

We strive to ensure that we meet your funding timeline and promptly resolve any issues that may arise. However, please note that response times from brokers may vary. If you have any further questions, please reach out to your Customer Success Manager or email us at customercare@bridgehaul.com.