What if I did not get my discount?

Before reaching out to BridgeHaul 

Before reaching out to our support team, please:

1. Log in to your Fuel Dashboard.
2. Run a Transaction Report.
3. Locate and verify the transaction where you believe the discount was missed.
4. Gather any supporting documentation, such as your fuel receipt.

Information to send to BridgeHaul

Please provide the following information:

• Cardholder/driver name
• Card number or last four digits
• Transaction date
• Merchant name
• Transaction amount
• Supporting documentation, if applicable

Send this information to: Fuel@bridgehaul.com

Our team will review the transaction to determine what may have caused the discount to be missed. If a rebate or credit is owed, we will ensure the appropriate credit is applied.

How Discounts are Verified 

• Your fuel receipt may not show the discounted price applied to your card.
• The discount is verified using the transaction details in the Fuel Dashboard, not just the receipt.
• We will compare the transaction against the applicable fuel discount to determine if the correct discount was applied.
• If we identify a missed discount and a credit is owed, BridgeHaul will apply the appropriate credit to your account.
• If additional information is needed, our support team will contact you.

Make Sure You Are Using the Correct Mobile App

Discount information and fuel pricing may vary depending on the mobile app assigned to your card.

BridgeHaul Customers need to be using the BridgeHaul 2.0 App.

IOS Download
Google Play Download

Bennett Customers need to be using the Bennett Mobile App. 

IOS Download
Google Play Download

If you are unsure which mobile app you should be using, contact BridgeHaul Fuel Support and we will be happy to assist.

BridgeHaul Fuel Support
📞 470-531-2021
📧 Fuel@bridgehaul.com
Monday–Friday | 8:00 AM–5:00 PM EST