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Real-Time Transaction Declines and Corrective Actions - Mixed Fleet

A Step-by-Step Guide to Managing Your Declines

The Real-Time Transactions tab in the Fuel Control Dashboard provides a quick view of recent card activity and helps troubleshoot declined transactions.

Each transaction displays a decline reason and a recommended corrective action. Use this article to identify the cause of a decline and determine the appropriate steps to resolve it.

If no transaction appears and the card is still being declined, this may still indicate there is an issue at the terminal itself. If no fraud alert has been received, the driver should try another terminal or ask the attendant for assistance inside.

If the decline continues after completing the recommended steps, contact BridgeHaul Fuel Support for assistance.

Support Contact Information

Support Hours: Monday–Friday, 8:00 AM–5:00 PM EST

Please do not call the number on the back of your card, as they will be unable to assist you because your account is managed under our Master Account. Our support team will be able to help coordinate the necessary steps to get this resolved.

Table of Contents

 
 
 
 

This indicates that the card is not in an active state. Please look for card under card management and move to Active. If card is labeled anything other than blocked, you will not be able to change the status. Please contact BridgeHaul Fuel Support.

This indicates that the CUST ID is not in an active state. Please contact BridgeHaul Fuel Support.


This indicates the driver is attempting a purchase that exceeds your approved limits. To adjust limits, please contact BridgeHaul Fuel Support. 

This indicates the driver is attempting to purchase without using the required prompts. Make sure you are verifying the prompts with the driver. If you have any questions regarding your prompting, please contact BridgeHaul Fuel Support.

This indicates there may be an issue with your card profile. Please contact our BridgeHaul Support so we can investigate the issue with Comdata and work toward a resolution. Please do not call the number on the back of your card, as they will be unable to assist you because your account is managed under our Master Account. Our support team will be able to help coordinate the necessary steps to get this resolved.

This indicates there may be an issue with your card profile. Please contact BridgeHaul Fuel Support so we can investigate the issue with Comdata and work toward a resolution. 

This indicates your driver is trying to purchase something that is not allowed through their profile. Please contact BridgeHaul Fuel Support if you would like to make adjustments to any profile limits. Please do not call the number on the back of your card, as they will be unable to assist you because your account is managed under our Master Account. Our support team will be able to help coordinate the necessary steps to get this resolved.

This indicates the driver is using the wrong Driver ID. Please verify with driver they are using the correct ID that has been assigned to them. 

This indicates the driver is using the wrong Driver ID. Please verify with driver they are using the correct ID that has been assigned to them.

This indicates the driver is using the wrong Driver ID. Please verify with driver they are using the correct ID that has been assigned to them.

This indicates the driver is using the wrong UNIT ID. Please verify with driver they are using the correct ID that has been assigned to them.

This indicates that the OneClick time has expired. Please have your driver try to unlock card and try again. Please do not call the number on the back of your card, as they will be unable to assist you because your account is managed under our Master Account. Our support team will be able to help coordinate the necessary steps to get this resolved.

This indicates that your driver has hit their daily limit. If you need to complete a onetime time manual override or recycle the daily limit you have the ability to do so in the Card Management section on the specific card.

This indicates that your driver has hit their daily limit. If you need to complete a onetime time manual override or recycle the daily limit you have the ability to do so in the Card Management section on the specific card. 

This indicates that your driver did not enter in the Odometer reading correctly. Please have them try again.

This indicates wrong amount entered. Please contact BridgeHaul Fuel Support. 

This indicates there is an issue with the transaction, please contact BridgeHaul Fuel Support. 

This indicates your driver is trying to purchase something that is not allowed on your profile limit. Please contact BridgeHaul Fuel Support to make any changes or edits to your card profile. 

This indicates there was a pricing error. Please contact BridgeHaul Fuel Support for more details.

This indicates your card has been flagged for fraud. Please check your email and review the transactions that require verification.

If the charges are valid, respond “YES” to all in order to reactivate the card and restore usage. If the charges are not valid, respond “NO” to all and email fuel@bridgehaul.com to request a replacement card.

Please keep in mind that card reactivation depends on the Fraud Alert Team processing your response. BridgeHaul cannot manually unlock the card, so we must wait for the Fraud Alert Team to review and process your response before the card can be reactivated.