How to fix any Invoices in ADR?

ADR stands for Additional Documents Required, however we may use this status for multiple reasons besides just additional documents required. Below are some reasons your invoice will go into this status:

• Additional documents required which means you could be missing documents or you may be missing additional pages of a BOL/POD.
  • Example page 1 of 2 and you only submitted page 1 so we need Page 2. 
• One, some, or ALL documents are Illegible.
• BOL/POD Signatures are Missing
• The submitted documents are Mismatched- The BOL/POD doesn't match the rate sheet.

Process to fix ADR issue?

You will receive a notification via your "Preferred Communication Method" from factorinvoice@bridgehaul.com with issues relating to your invoices.  To fix the issue go into your Carrier Account and go to "Invoice Submission" tab.

You should see the invoice that is ADR status with a note of what needs to be fixed. Click on the "Pencil" Icon.  

Click on "+ Add Documents" to resubmit documents.

Both documents will still appear and be sent over and this is just for the team to review. Both documents will still be accessible for review but we will only send the corrected documents to your customer. Your screen should like the below and you would then click "Save".

You will then follow the same process for when you Submit an Invoice for the first time. Click on "Proceed to Payout" button and choose how you would like the invoice funded.  Upon completion of this process you should see in your "Factoring" tab that the invoice is in "Pending" Status. 

Please note that any ADR issues are considered not completed invoices and there fore will not be processed until the issue is fixed. In the event you do not make the necessary corrections prior to  cutoff time (11am EST) and you need the funds today you will need to pay for the "Expedited Processing Fee".