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How Do I Dispute a Transaction?

If you notice a transaction or charge on your fuel card that you believe is invalid, contact the BridgeHaul Fuel Support Team so we can assist with filing a dispute.

Before Contacting Support 

  1. Log in to your Fuel Dashboard.
  2. Run a Transaction Report.
  3. Locate and verify the transaction(s) you would like to dispute.
  4. Gather any supporting documentation related to the transaction.

Important: A transaction can only be disputed once. Please make sure you select the correct transaction and dispute reason before submitting your request.

Information to Send to BridgeHaul

Please provide:

  • Cardholder/driver name
  • Card number or last four digits
  • Transaction date
  • Merchant name
  • Transaction amount
  • Reason for the dispute
  • Supporting documentation, if applicable
Dispute Reason Description
Duplicate The same transaction appears more than once. The transactions must have the same date, amount, and merchant. You will need to identify the valid and duplicate transactions.
Paid by Another Means The transaction was paid using another payment method. You may need to provide the alternate payment date, amount, reference number, and supporting documentation.
Did Not Receive Services or Merchandise The purchased merchandise or service was not received as expected. Provide the item/service details, expected delivery date, and any attempts made to resolve the issue with the merchant.
I Did Not Authorize or Participate in This/These Transaction(s) Fraudulent or unauthorized transactions. This is the only option that allows multiple transactions to be disputed together. 
Amount of Transaction Differs from Amount Billed The amount charged differs from the amount authorized. Enter the correct amount and provide supporting documentation if requested.
Goods or Services Not as Described (Quality) When merchandise or services were damaged, not as described, or did not meet the agreed-upon terms. Details about the transaction and attempts to resolve the issue may be required.
Credit Not Processed and I Have Credit Receipt/Voucher Merchant was supposed to issue a credit and you have proof. Provide the credit date, cancellation number if applicable, and supporting documentation.
Other Your dispute does not fit any of the listed reasons. For assistance, contact BridgeHaul Support at 470-531-2021 or Fuel@bridgehaul.com

Fraud Dispute Timeframe

Once your dispute has been submitted and all required information has been received, you should receive an update within 7–14 days.

If additional documentation or information is needed to support your dispute, the BridgeHaul Support Team will reach out to you. Please respond as soon as possible to help avoid delays in the dispute process.