Not Connected to Carrier Troubleshooting

In the driver app, a driver account must be connected to a carrier to access several features including connecting to the ELD and searching for loads.  If you are a driver and are seeing a message that you are not connected to a carrier account it is usually 1 of 2 reasons below:  

Reason 1: You created a driver account on the mobile app without being invited by a carrier.  Your carrier must create the driver account or invite you using your registered email through the carrier account. 

Reason 2: You are logged into a different email account than the email used by the carrier to create your account.

Step 1: Check the email address shown at the top of the Settings menu in the driver app.

Step 2: Contact the carrier and ask them to confirm the email they used when they submitted the driver invite by logging in to their carrier account as shown below (there is often a typo in the email).  You will often see the driver in the "Inactive" tab if there was a typo in the email used since the driver usually never accepted the invite.