When you invite a driver to your carrier account it will create an inactive driver in the inactive tab. It will also generate an email and send to the driver email account you provided. At times, these emails can get caught by spam or promotion folders in various email services (e.g. Gmail, Outlook, etc.). If your driver did not receive an email invite from BridgeHaul asking them to confirm and resend the invitation, ask them to check their spam/junk folders.
It also may be the case that the driver created a driver account using the mobile app before being invited by a carrier. If this is the case the email will not be sent. They would receive a SMS text message with link for the invitation as long as their app does have their phone number in their driver profile. You may need to contact BridgeHaul support to ask permission for the driver to allow the carrier to see their logs. We do this to protect the privacy of our drivers/users and prevent unauthorized visibility into a driver location.
You can contact support@bridgehaul.com with the driver email and the carrier fleet manager email.