The Ultimate Guide to Managing Sunbelt Loads

The comprehensive guide for managing Sunbelt loads through the BridgeHaul Mobile App

Getting Dispatched / Receiving Invite to Track Load

Upon accepting a Sunbelt load, dispatched drivers will receive a text message from BridgeHaul requesting you to self-onboard, as well as prompting you to download the BridgeHaul Mobile App. Please follow the instructions below which will step you through the self-onboarding process.

Good luck, you are on your way to managing your Sunbelt load!

1. After accepting a load, the dispatched driver will receive an invitation to register with BridgeHaul via text message (e.g., self-onboard)
2. Enter the required information (*), like CDL details (feel free to include optional information regarding certifications and endorsements)
   
   
   
   
3. Click Accept Invite
   
   
4. In the pop-up window confirming your submission, click the appropriate operating system to download the BridgeHaul Mobile App (Apple or Android)

You will be routed to the appropriate app store, click Get or Install

Downloading the BridgeHaul App

1. To get started, you’ll first need to download the BridgeHaul app (if you haven’t already done so)
   1. Already downloaded the app? Click 'Open' button from the App Store.
   2. Need to download the app? If this is your first time downloading the app, you’ll click on the prompt to download (e.g., “Get” or “Install”)
2. For first-timers, you’ll walk through a quick app orientation overview
   
   
3. Click Get Started
4. Select Proceed
   
5. You’ll be prompted by the welcome landing page or home screen
   1. Log in using the e-mail address that you used to create your account

Enabling Permissions for the BridgeHaul App

1. If it’s your first time signing in, you’ll be prompted to enable permissions—allow ALL PERMISSIONS to ensure the app has uninterrupted connectivity
2. To enable Locations Services correctly, select from the following prompts:
   1. Select Precise and Allow all the time
   2. Select Allow to enable access to your Physical Activity (this enables tracking while in-motion)

Important Notes:

• Location sharing with Sunbelt will only be allowed on individual-load basis; your activity will NOT be shared in perpetuity
• Select “Allow” when asked to access to your physical activity

3.  Once logged into the BridgeHaul app—you'll see four panels—Navigation, HoS, DVIR and Loads

• The Navigation module enables routing to your preferred destination, while also serving as a Truck Stop Locator; even if you are not a BridgeHaul Fuel customer, you can still view the BridgeHaul prices for in-network stops and retail prices for out of network stations
• Loads will be the most important and relevant section for Sunbelt carriers and drivers, as that’s where you’ll manage Sunbelt loads, update duty status, and manage load-specific documentation
• HOS (Hours of Service) and DVIR (Driver Vehicle Inspection Report) are customer-specific sections of the app and only relevant for BridgeHaul ELD customers—helping them manage compliance and related reports (though you’ll have access to these modules, no data will be available)

Managing Sunbelt Loads (Active Loads)

1. To manage loads for Sunbelt, you'll click on Loads from the home screen
   
   
   
   
2. From the next screen, you’ll see a number of tabs at the top of the page, including Current (active loads) and History (historical loads)
   
3. From the Current tab, you’ll be able view your active loads, where you can tap on a specific load to get more information
   1. Clicking SEE DETAILS will allow you to see the specifics of the load
   2. In the Documents section, you can view load documents you’ve uploaded or where you upload new documents (see next section for instructions to upload, view, and manage documents)

Uploading & Viewing Documents

1. Under Documents, you can:
   1. View previously uploaded documents (e.g., Bill of Lading, Pre- and Post Trips)
   2. Upload new documents
2. Let’s first walk through uploading documents; to upload a document or documents, click the (‘+’) Add Document button 
   
   Important Note: Drivers will be required to upload a Pre Trip and Post Trip image for Sunbelt loads (Pre Trip images are required at Pick Up and Post Trip images at Drop Off)
   
   
   
3. You can upload and manage more than one document at a time, just select the document types you would like to address, click on Pre Trip and Post Trip
   
4. Confirm the documents you selected, then click NEXT
   
5. After selecting your document type(s)—you’ll click Camera to take an active shot or Gallery to select a picture you’ve already taken
   
   
   
6. Let’s grab a file from our mobile device’s Gallery; upon selecting an image, you will get the chance to review the added image
   
7. Select a Stop Number for your upload from the drop-down (if it is a Pre Trip, it'll prompt you with pickup locations; Post Trips will include drop-off locations)
8. You'll then need to select the Line Item(s) associated with the pickup or drop off
   
9. Once finished with Pre Trip, click NEXT and you’ll be auto-directed to the Post Trip
   
10. Repeat the same process for your Post Trip; simply upload another image, indicate the appropriate Stop Number, add Line Items; then click Next
11. You now have a Pre Trip and Post Trip document
    
12. To review what you’ve added, click the item to review; you’ll be able to view the image, who uploaded it, when, and where it was uploaded
13. To upload the documents, click SUBMIT and you'll see that the documents have been uploaded as well as all other documents you’ve uploaded from past loads

Updating Load Status

1. Between Pickup and Drop off, it’s important to update the status of your Sunbelt load; there are four (4) phases of the load that require duty status updates—At Pickup, In Transit, At Drop off, and Delivered.
2. To change the status of a load, first click the Current tab to find your active load(s)
   
3. Click on the active load requiring a status update and click the button I’m At Drop off (if recently In-Transit)
   
4. After completing your Sunbelt load, click the status button again, Load Delivered; your load is now ready for invoicing!
   

Viewing Recent Load History

1. You can access all load history/activity from the History tab
2. By clicking on the load of interest, you can view load details and uploaded documents (g., Bill of Lading, Pre Trip, Post Trip)
   1. You can view documents uploaded by simply clicking on the name of your upload (i.e., Bill of Lading)