When will I get paid?
What is the status of my invoice and when will it be processed? You have the ability to see both from the Freight Factoring Tab in the "Factoring" Section.
What's the status on my invoice?
The first tab, which is labeled "Invoices" shows the status of each individual invoice.
- Pending- Invoice is waiting to be viewed by our Audit and Verification team.
- Approved- You should be expecting payment for this invoice.
- ADR- There are additional documents required from you in order to process. lease check your emails for detailed information needed for this invoice.
- CSM Review - Your CSM is needing to review the invoice to make the next decision on the status. If unable to process you will be contacted by them directly.
- On Hold- We are not able to verify invoice. Possible issues and or problems with the load that need further verification can also cause the hold. This may affect the funding of this invoice per our processing timeline.
- Removed- Incorrect paperwork sent, duplicate transaction or you have requested this to be removed.
- Incomplete- The invoice is incomplete. Invoice has not been submitted for funding.
When will my invoice be processed?
The second tab, which is labeled "Schedules" shows you past and current schedules. These schedules will show you all invoices we paid for that schedule.