BridgeHaul OnRoad Card FAQ's

1. What is the Comdata OnRoad Card?

The Comdata OnRoad card is a universally accepted MasterCard that provides the flexibility of
accessing company funds and driver payments all from a single card. The OnRoad Card
operates on the MasterCard Signature Debit network, meaning you can use it like a credit
card; just swipe, sign your name, and continue on with your day. What’s more, all MasterCard
Signature Debit transactions are free of fees, so there’s no need to worry about losing money
on your purchases. Just look for the MasterCard logo at check out. Also, you can still use
OnRoad for company-related expenses, such as fuel and maintenance, based on your
company’s policies. With OnRoad, you have full control over your money and can use your
funds as you see fit.

2. How will it help me?

There are many benefits to you for using OnRoad, such as:
• Zero transaction fees for MasterCard Signature Debit transactions.
• No need to carry cash, which is secure and a great option if you don’t have a bank
account.
• Acceptance at millions of MasterCard locations nationwide, so no need to worry about
transaction declines.
• Ability to use personal funds as you see fit, such as buying groceries, paying bills, even
purchasing big ticket items like airline tickets and travel tours.

3. How do I get one?

Your card program administrator will order your OnRoad card. Depending on your admin’s
preference, they may distribute the card to you or send it directly to your home address.

4. Where can I use the OnRoad Card?

Use your OnRoad Card anywhere MasterCard Signature Debit is accepted, just look for the
MasterCard logo at check out. In addition, the OnRoad Card is accepted on the Comdata
Proprietary network, meaning you can conduct company purchases, such as fuel and
maintenance, while still managing your personal funds. Furthermore, when you first
receive your card, you must set up a PIN that will allow you to access your funds from any
ATM in the Cirrus or Allpoint network.

5. What can I buy with the OnRoad Card?

The OnRoad Card can be used just like cash. Meaning you can purchase anything
from office supplies, groceries, and hotels to airline tickets, haircuts, and movie
streaming services.
6. How can I check my balance?
There are multiple ways to check your OnRoad Card’s balance:
• Register for an account on Cardholder Web (www.cardholder.comdata.com).
• Download the FleetAdvance mobile app.
• Call the 1-800 number on the back of the card (this may incur a fee).

7. Can I get cash back?

No, the OnRoad Card runs like a credit card and requires no PIN at the point-of-sale,
so cash back is not available. However, you can access cash at an ATM (Cirrus or
Allpoint networks only) or any bank teller free of charge.

8. How do I set up direct deposit?

Provide your bank account number and routing number to your Administrator. You will
then go through a pre-note process that will take approximately 10 days to process. Once
established, call the toll-free 1-800 number on the back of your OnRoad Card and follow
the prompting instructions to initiate the transfer of funds. These instructions are also
included in the envelope with the card.

9. Is there any educational material with the card?

Your card will be delivered in an envelope that contains many educational materials,
such as instructions on activating your card, setting up a PIN, registering for cardholder
web, and much more.

10. Is there a customer support number?

For more information on using your Comdata OnRoad Card, call the toll-free 1-800
number on your card.